Delivery & Returns


Delivery Rates are as follows:

UK

Delivery via Royal Mail, 1-2 Days.

£5 on orders under £75, Free delivery on orders over £75.

 

Europe

Delivery via Royal Mail, 3-5 Days.

£9 on orders under £125, Free delivery on orders over £125.

 

Rest of the World

Delivery via Royal Mail, 5-10 Days.

£15 on orders under £200, Free delivery on orders over £200.

Please note that any customs charges and import duty imposed on goods delivered outside of the EU are the responsibility of the customer.

 

Please contact us with any requests for alternative delivery arrangements and we will be happy to accommodate where possible.

 

Returns

Please email info@jgirdwood.com to inform us of a return before sending. We will accept returns of goods in unused condition and with packaging intact which are notified to us within 14 days of recepit of the goods. You should include your reason/s for returning an item and any requests for exchanges. We will then confirm the return and the applicable return address. You will be entitled to a full refund of the item cost but not the cost of any shipping charged (except in cases where an item is found to be defective).

All returns are to be made at the expense of the customer. We recommend using an insured, trackable delivery service on all returns as returned goods are the responsibility of the customer until received by us. If returning goods to us from outside the EU please clearly mark packages as "returned goods" as we can not accept responsibility for any customs charges added.